About Me
Technical insight meets
clear content strategy.
I’m Tiska Davis, a technical content strategist with a background in information technology, technical writing, and documentation strategy.
My work focuses on helping software companies organize complicated information, improve the customer documentation experience, and create content systems that are easier for teams to maintain as products grow.
A technical foundation with a content strategy perspective
I began my career with a foundation in information technology, which gave me an understanding of how software, systems, and technical teams operate. Over time, I developed that experience into a career focused on technical writing, knowledge management, and documentation strategy.
I have worked across both the technical and user-facing sides of documentation. My experience includes developing customer help content, organizing internal support knowledge, documenting software features, improving release notes, creating reusable standards, and establishing workflows for content creation and publishing.
Because I understand both the technical details and the communication challenges surrounding them, I am able to work closely with subject matter experts while still keeping the end user’s needs at the center of the documentation.
My Work
More than writing individual documents
Strong documentation is not only about explaining how a feature works. It also requires thoughtful structure, consistent standards, and an understanding of how users search for information.
How I Work
Documentation should support both the user and the team maintaining it.
Start with the user
I organize content around the questions users are trying to answer, rather than only around the internal structure of the product.
Build for maintainability
I create documentation structures, standards, and workflows that help teams keep content accurate over time.
Make technical information approachable
I work with subject matter experts to preserve technical accuracy while making the final content easier to understand and use.
Connect content to business needs
I consider how documentation affects customer support, product adoption, internal efficiency, and the overall user experience.
Experience
Hands-on experience across documentation strategy and production
My experience includes building and managing customer-facing and internal knowledge bases, improving legacy documentation, developing feature content, and supporting multi-format publishing environments.
Documentation strategy
- Knowledge base planning
- Information architecture
- Content audits
- Documentation standards
- Content governance
- Workflow development
Content development
- Technical writing
- Software documentation
- Help articles
- Troubleshooting content
- Release notes
- Feature documentation
- Editing and rewriting
Education
- M.S., Professional and Technical Writing — Middle Georgia State University
- B.S., Information Technology — Middle Georgia State University
Let’s Connect
Open to the right role, project, or partnership
I’m interested in opportunities where I can help a software team improve how it creates, organizes, and manages technical content.
I’m open to discussing full-time technical content roles, consulting engagements, and contract documentation projects.