Services
Documentation support built for
growing software teams.
I help software companies improve how they create, organize, and maintain technical content. Engagements can range from a focused documentation audit to a larger knowledge base build, migration, or ongoing content strategy partnership.
Each project is scoped around the team’s documentation needs, content volume, platform, stakeholders, and timeline.
Pricing
How pricing works
The prices listed below are starting points intended to help organizations determine whether an engagement may be a good fit. Final pricing depends on factors such as content volume, platform complexity, project scope, stakeholder involvement, and delivery timeline.
Focused Assessment
Knowledge Base Audit
- Pricing
- Starting at $3,500
- Typical timeline
- Approximately 2–3 weeks
A structured review of your current knowledge base or documentation environment, focused on identifying usability issues, content gaps, organizational problems, and opportunities for improvement.
Best suited for
Software teams that already have documentation but are unsure what should be revised, reorganized, removed, or prioritized.
Deliverable
A written audit report with findings, priorities, and practical recommendations.
Structure and Implementation
Knowledge Base Build
- Pricing
- Custom scope and pricing
- Typical timeline
- Approximately 6–10 weeks, depending on scope
A structured knowledge base designed around how customers or internal teams search for, understand, and maintain information.
Best suited for
Teams creating a new knowledge base, replacing a shared-folder system, or rebuilding documentation that has become difficult to navigate or maintain.
Deliverable
A structured knowledge base framework with agreed-upon documentation standards, workflows, and implementation support.
Ongoing Strategic Support
Fractional Documentation Lead
- Pricing
- Starting at $4,500 per month
- Engagement length
- Three-month minimum recommended
Ongoing documentation strategy and leadership for software teams that need experienced content direction without hiring a full-time documentation lead.
Best suited for
Growing teams with ongoing documentation needs, multiple stakeholders, or inconsistent content processes.
Engagement note
The exact scope, hours, and meeting cadence would be defined during the project-planning process.
Platform and Content Transition
Documentation Migration
- Pricing
- Custom scope and pricing
- Typical timeline
- Based on content volume, platform, and migration complexity
Planning and support for moving documentation into a new platform while improving organization, consistency, and content quality during the transition.
Best suited for
Teams moving away from shared folders, legacy help systems, outdated websites, or documentation platforms that no longer support their needs.
Platform note
Migration support may involve platforms and environments such as Zendesk, Intercom, Help Scout, Notion, GitBook, Confluence, MadCap Flare, or similar documentation systems. These references do not imply an official affiliation or certification.
Additional Support
Need help with a focused documentation project?
Some teams may need support with a specific content initiative rather than a larger strategy engagement. Depending on availability and scope, I may also be able to help with focused projects such as:
- Feature documentation
- Release notes
- Documentation cleanup and rewriting
- Help-center content
- Internal support documentation
Focused projects are scoped individually based on complexity, volume, and timeline.
Process
A clear starting point for every engagement
Initial conversation
We discuss the documentation challenge, current environment, goals, timeline, and stakeholders.
Scope and recommendation
I recommend the most appropriate service or project structure based on the team’s needs.
Proposal
The organization receives a written scope outlining deliverables, timeline, responsibilities, and pricing.
Project kickoff
Once the scope is approved, we establish communication expectations, access needs, milestones, and next steps.
FAQ
Frequently asked questions
Let’s talk about what your documentation
needs next.
Whether your team needs a focused audit, a new knowledge base, a platform migration, or ongoing documentation leadership, the first step is a conversation about the current challenge and desired outcome.